Team-Back: Your Collaboration Space

Team-Back is your team's internal communication hub inside Platica. It works like a group chat that keeps everyone in sync about what's happening in your business without needing external tools (like personal WhatsApp or Slack).

Interaction and Collaboration

Team-Back isn't just a chat; it's a tool designed for your team's day-to-day operations:

• Direct mentions: Tag team members with @ to send them an instant notification. It's the fastest way to escalate questions or request backup on a specific conversation.
• Replies: You can reply directly to a specific message from a teammate to keep the conversation thread clear and organized.
• Reactions: Use emojis to react to messages. Perfect for confirming you read something, celebrating wins, or giving quick feedback without flooding the chat with text.
• Share documents: Send files, screenshots, or reports to the group instantly so everyone has the context they need.

Power up your team with @asistente

The AI Assistant is built directly into Team-Back to act like another member of your team. Just mention it using @asistente.

What can it do for you?

1. Questions about conversations: You can ask it anything about what's been said with your customers. For example: "@asistente what were the main complaints yesterday?" or "@asistente summarize the status of [Customer]'s account."
2. Advanced search: Find specific information across thousands of messages in seconds.
3. Report generation: Request detailed reports and the assistant will prepare them for you.
   • You can ask: "@asistente generate an Excel of every conversation from today."
   • The assistant will process the information and hand back a download link for an Excel/CSV file with the requested data.
4. Activity summaries: Coming back from vacation? Request a summary of the last 7 days to catch up in minutes.