Welcome to the Platica API
The Platica.mx API lets you integrate artificial intelligence agents into your applications in a simple, scalable way. Our REST API gives you the tools to automate conversations, manage customers, and harness the power of conversational AI.
Base URL
All API requests must be made against the following base URL:
https://api.platica.mxWhat can you do with the API?
Manage Agents — Create, configure, and administer custom AI agents for different communication channels.
Manage Customers — Keep an up-to-date record of your customers with custom fields and tags.
Send Messages — Start conversations using approved WhatsApp templates and send personalized messages.
Query Conversations — Access the full conversation history and its real-time status.
Manage Campaigns — Create and run mass-communication campaigns with segmented audiences.
Organize with Tags — Classify contacts and conversations with tags applied manually or automatically by the AI.
Receive Notifications — Configure webhooks to receive real-time events about your conversations and customers.
Available resources
| Resource | Description |
|---|---|
| Authentication | Configure your API Key for authentication |
| Agents | Create and manage AI agents |
| Customers | Manage your customers' information |
| Conversations | Query conversation history |
| Messages | Send messages and templates |
| Campaigns | Create and manage communication campaigns |
| Tags | Classify contacts and conversations with tags |
| Templates | Query WhatsApp templates |
| Webhooks | Configure real-time notifications |
| Errors | Error code reference |
Getting started
To start using the API, generate your API Key directly from the Platica dashboard at Settings → API Keys, with no need to contact the support team.
Once you have your API Key, head to the Authentication section to learn how to include it in your requests.