Channels
A channel is a first-class communication endpoint (a WhatsApp number, a Messenger page, an Instagram account, an email mailbox, etc.). Channels are decoupled from agents: each channel has a defaultAgentId, the agent that answers inbound messages on that channel.
Available endpoints
| Method | Endpoint | Description |
|---|---|---|
GET | /v1/channels | List all channels |
GET | /v1/channels/{channelId} | Get a channel by id or prefixedChannelId |
PATCH | /v1/channels/{channelId} | Assign the responding agent, rename, or connect/disconnect |
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