List Channels
Get the list of communication channels across all your workspaces, including their provider, platform, number, and the default responding agent.
GET https://api.platica.mx/v1/channelsResponse
{
"workspaces": [
{
"id": "g6yCA16pkWl5eXo7KszB",
"name": "ws_1",
"channels": [
{
"id": "759211583950552",
"prefixedChannelId": "wb-759211583950552",
"provider": "meta",
"platform": "whatsapp",
"channelType": "whatsapp_business",
"isConnected": true,
"status": "CONNECTED",
"defaultAgentId": "tVKljCHCNiebQdasHeit",
"name": "JAFRA Cosméticos Aguascalientes",
"displayPhoneNumber": "+52 1 449 189 2097",
"phoneNumber": "5214491892097",
"businessId": "2555143851162952",
"wabaId": "1630221868195156",
"creationDate": "2026-05-28T22:58:46.587Z",
"lastUpdate": "2026-05-29T18:00:16.911Z"
}
],
"channelsCount": 1
}
]
}Response fields
| Field | Description |
|---|---|
id | Internal channel document ID |
prefixedChannelId | Routing identifier with prefix (wb- Meta WhatsApp, fb- Messenger, ig- Instagram, or the raw UUID for MessageBird) |
provider | Channel provider: meta, message_bird or bird_new |
platform | Platform: whatsapp, messenger, instagram, livechat, email or sms |
channelType | Provider-specific channel type |
isConnected | Whether the channel is connected |
status | Channel status (e.g. CONNECTED, DISCONNECTED) |
defaultAgentId | ID of the agent that answers inbound on this channel |
name | Display name of the channel |
displayPhoneNumber | Human-readable number (if applicable) |
phoneNumber | E.164 number without + (if applicable) |
businessId | Meta business ID (if applicable) |
wabaId | WhatsApp Business Account ID (if applicable) |
creationDate | Creation date in ISO 8601 |
lastUpdate | Last update date in ISO 8601 |
channelsCount | Total channels returned in that workspace |