Create Tag

Create a new tag in your workspace.

POST https://api.platica.mx/v1/tags

Request body

{
  "name": "VIP",
  "criteria": "Aplica esta etiqueta a clientes con alto volumen de compras.",
  "automatic": true,
  "owners": ["soporte@miempresa.com"]
}

Body parameters

Parameter	Type	Description	Required	Default
`name`	string	Tag name (1-100 characters)	✓	—
`criteria`	string	Criteria or description for when to apply the tag (max 500 characters)	—	`""`
`automatic`	boolean	Whether the AI should apply the tag automatically to conversations	—	`false`
`owners`	array	List of responsible-user emails	—	`[]`

Response

{
  "status": "success",
  "message": "Tag created successfully",
  "data": {
    "id": "tag_abc123"
  }
}

Notes

owners must be sent as valid emails of users belonging to the workspace
If automatic is true, the AI applies the tag automatically to conversations based on the defined criteria

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