Messages
Messages let your business intervene in existing conversations. On external channels you can send
templates and service messages; in internal chats you can also leave messages or instructions for
the agent. Sends created with delay or scheduleTime can be retrieved, rescheduled, and cancelled
by their messageId.
Available endpoints
| Method | Endpoint | Description |
|---|---|---|
POST | /v1/messages/template | Start or reopen WhatsApp with a template |
POST | /v1/messages | Intervene in a conversation or instruct the agent |
GET | /v1/messages/scheduled | List scheduled messages |
GET | /v1/messages/scheduled/{messageId} | Retrieve a scheduled message |
PATCH | /v1/messages/scheduled/{messageId} | Reschedule a message |
DELETE | /v1/messages/scheduled/{messageId} | Cancel a message |
GET | /v1/templates | List available templates |
GET | /v1/templates/{templateName} | Get the details of a specific template |
Importante
The window that can block direct messages applies to WhatsApp, Instagram, and Messenger/Facebook.
Check canSendDirectMessage with GET /v1/conversations/{id} :
it is calculated from the latest user message. It is always true for internal Platica chats.