Conversations
Conversations represent the interactions between your agents and your customers. Every conversation holds the complete history of messages exchanged.
Available endpoints
| Method | Endpoint | Description |
|---|---|---|
GET | /v1/conversations/{id} | Get a specific conversation |
GET | /v1/conversations | List every conversation |
PATCH | /v1/conversations/{id} | Update the owners and status of a conversation |
Consejo
Use the canSendDirectMessage field to check whether you can send direct messages to a conversation. If it is false, you must start a new conversation using an approved template. See the Messages section for more information.