Get an Agent
Returns detailed information for a specific agent.
GET https://api.platica.mx/v1/agents/{agentId}URL parameters
| Parameter | Type | Description | Required |
|---|---|---|---|
agentId | string | Unique identifier of the agent | ✓ |
Response
{
"workspaces": [
{
"id": "ws_001",
"name": "Soporte Técnico",
"agents": [
{
"id": "agent_789def",
"name": "Asistente Técnico",
"status": "active",
"channel": "whatsapp",
"owners": [
"soporte@empresa.com"
],
"comunicationChannel": {
"channelId": ["channel-1", "channel-2"],
"phoneNumber": ["phoneNumber-1"]
},
"systemPrompt": "Eres un asistente técnico especializado...",
"activePromptId": "id45iLWReNWPfEGkAbFv",
"imageUrl": "/images/campaignCreator.png",
"supportInformation": {
"supportAddress": "Avenida principal #1",
"supportEmail": "soporte@platica.mx",
"supportPhone": "12345689101",
"serviceHours": {
"monday": {
"start": "12:00am",
"end": "11:59pm",
"availability": "Abierto"
}
}
},
"assistanceTriggers": "",
"waitMessage": "",
"assistanceEnabled": true,
"recallLastConversation": false,
"enableFileAttachments": true,
"disableContextSummarization": null,
"workingMessage": {
"enabled": true,
"trigger": { "type": "toolCallCount", "minToolCalls": 2 },
"message": { "enabled": true, "mode": "fixed", "fixedText": "Dame un momento, estoy procesando…" },
"sticker": { "enabled": false }
},
"creationDate": null,
"lastUpdate": "2025-03-14T12:00:00Z"
}
],
"agentsCount": 1
}
]
}Response fields
| Field | Description |
|---|---|
id | Internal agent ID |
name | Agent name |
status | Agent state: active or inactive |
channel | Agent platform |
owners | List of responsible-user emails |
comunicationChannel.channelId | Channel IDs, always as an array |
comunicationChannel.phoneNumber | Phone numbers, always as an array |
systemPrompt | System prompt (active) |
activePromptId | ID of the active version in the prompt history ; null if the agent has never been edited via the prompt endpoints |
imageUrl | Image URL |
supportInformation | Support configuration and hours |
assistanceTriggers | Human-assist triggers |
waitMessage | Wait message |
assistanceEnabled | Whether human assistance is enabled |
recallLastConversation | Memory across conversations |
enableFileAttachments | File attachment reading |
disableContextSummarization | Keep the full history |
workingMessage | Configuration of the "working" message (see PATCH /v1/agents/{id} for the full shape) |
creationDate | Creation date in ISO 8601 format |
lastUpdate | Last update date in ISO 8601 format |