MCPs
MCPs are how you give your agent access to external tools while it talks to a customer. Instead of being limited to the information you loaded into its knowledge, an agent with connected MCP servers can query and act on your systems in real time: look up a product in your store, create a ticket in your CRM, read a Notion page, or schedule a task.
What is MCP?
MCP (Model Context Protocol) is an open standard that lets your agent communicate with external tools and use their functions as if they were its own.
In practice this means you connect a server just once and, from then on, your agent can use its capabilities within any conversation, respecting the permissions of the account that connected it.
You don't need to know how to code to connect the servers in the catalog. The featured integrations (Shopify, Notion, HubSpot, Zapier) include presets that get almost all of the configuration done for you.
The control center
When you open Functions → MCPs you'll see the "MCP Servers" screen, which gathers everything MCP-related in one place:
- Quick connectors — Shortcuts for the most popular servers, with the connection details pre-filled. They're the same apps you see as cards on the main Integrations page, plus a special Platica connector that gives your agent access to Platica's own API (conversations, customers…).
- New MCP — Connect any other MCP server that's not in the catalog by configuring the connection manually.
- Connected servers list — All your servers with their status, URL, authentication method, and how many tools you have installed from each. You can sort them by recent or alphabetical and search by name.
In every case the connection process is the same three-step wizard: Connect MCP server .
Server catalog
| Server | What your agent can do |
|---|---|
| Shopify | Search products in your catalog, generate carts, and answer questions about your store's policies. |
| Notion | Search, read, and edit pages and databases in your Notion workspace. |
| HubSpot | Read and create contacts, deals, tickets, campaigns, and activities in your CRM. |
| Zapier | Turn any "Zap action" into a tool for your agent and connect thousands of apps (Slack, Sheets, Gmail, etc.). |
| GitHub | Read and modify issues, pull requests, and code in your repositories. |
| Linear | Read and create issues, projects, and comments in your workspace. |
| Cloudflare | Access the Cloudflare API (DNS, Workers, R2, Zero Trust). |
| Canva | Search and export designs and autofill templates with data. |
| Browserbase | Use a cloud browser to automate web tasks. |
| Exa | Run web searches and fetch URL content as markdown. |
| Asana | Read and create tasks, projects, and comments in your workspace. |
| Salesforce | Access Sobjects, Apex, and data from your Salesforce org. |
| Supabase | Access the database, Edge Functions, and settings of your Supabase project. |
| Wix | Access your Wix account: sites, content, commerce, bookings, and CMS data. |
Don't confuse MCPs with Apps . Apps are native integrations built by Platica (Documents, Code Interpreter, OpenTable…), with their own connection wizard. MCPs connect external servers through the MCP protocol. The catalog cards on the main Integrations page (Shopify, Notion, GitHub…) belong to this Functions block.
Coming soon
These integrations are on the way and will be added to the catalog:
- Google Calendar
- VTEX
- WooCommerce
- OpenTable
- Excel
- Google Drive
Can't find the tool you use? Any service that exposes an MCP server can be connected manually with the "Other provider" option. Check the Connect MCP server guide.